P&R Infrared

Refunds & Exchanges

Payment Types Accepted

We accept the folowing methods of payment: Visa, MasterCard, American Express, Discover, Affirm, and checks.

Shipping Policy

Shipping methods and prices are subject to change without notice, however we always strive to provide the best shipping value to our customers.

Returns, Refunds & Exchange Policy

We understand the problems of Internet purchases and we want to make yours as comfortable as possible. But at the same time, we have to set up some ground rules. P&R Technologies is committed to your complete satisfaction!

Requirements: Returns, Exchanges and Refunds

  • All returns to P&R Technologies must be sent prepaid. We will not accept any COD shipments.
  • Only items returned within 30 days of the purchase date, in the original box, with a copy of the original P&R Technologies receipt, will be eligible for a refund.
  • Any items returned after 30 days, if accepted, will incur a minimum 10% restocking fee.
  • All merchandise must be returned in new condition to be eligible for exchange or refund, unless we determine them to be defective.
  • Worn or damaged items can be accepted for return only if there is a problem due to a manufacturing defect.
  • Return shipping costs are the customer’s responsibility, however P&R Technologies will pay for shipping out the replacement merchandise at no charge to you.
  • We can only accept returns of, or refund purchases made from P&R Technologies. We cannot accept returns of, or refund purchases made at other Internet sites or other stores.

Procedures: Returns, Exchanges and Refunds

If you have any questions:

Please Click Here to contact us by email or write to us (regular mail) at this address:

P&R Tech
9550 SW Nimbus Ave
Beaverton, OR 97008
United States

You may also fax us at 503-292-8697 or call us at 503-292-8682 or toll free 800-722-8078

Please provide us with:

  • The specific reason for the return, exchange or refund request.
  • Which item is involved, please identify the make/model/color or part number.
  • What you would like us to do, exchange or refund.
  • Description of the replacement recommended, make/model/size/color or part number if an exchange.
  • An email address, regular mail address, or phone number so that we may contact you if necessary.

Return Authorization

We will issue you a return authorization number. Make sure it is clearly legible on the outside of the shipping package. Shipments without a valid return authorization number will not be accepted.

Shipping to us:

  • Ship the package to us, via regular ground freight, UPS or RPS, or USPS.
  • Do not ship COD; we will not accept any COD shipments.
  • If we determine that a freight reimbursement is necessary, we will reimburse you for standard ground rates. We cannot reimburse for any shipping charges beyond regular ground rates.
  • Upon receipt of the item, we will determine how best to resolve the situation, and we will contact you. We will respond as soon as possible. Please allow adequate time for freight delivery.

Returns For Affirm Customers

If you made your purchase using Affirm as the payment option you will be charged a non-negotiable 6% restocking fee on your order to cover for the non-refundable 6% fee Affirm charges us on all orders placed using Affirm financing. We are sorry but there is no way around this.